Shipping and Return Policy

Shipping

Your order will be processed within 48 hours of receiving. You will receive an email at checkout when you order with your order details. When your order ships you will receive an email with the carrier and a tracking number. We ship via the US Post Office or UPS depending on the weight and size of your order. Please note that orders which are personalized take an additional 2 weeks to process.

Returns

All products in a new and saleable condition may be returned for credit or exchange within 30 days of purchase. Refunds for products returned more than 30 days after purchase will be in the form of a credit which will be applied to your next purchase. The original shipping and handling charges are not refundable. Products must be accompanied by the original documentation and must be prepaid. Please be advised that we are unable to refund or credit any product that has been personalized.

Returns should be addressed to either of the following:

CitiPublications Inc
Att: Returns
PO Box 2910
Windermere FL 34786